These terms govern your use of Skyrocket Consulting's website at skyrocketconsulting.vip, the Skyrocket client portal, the Skyrocket Creator Dashboard, and the consulting services we provide. By using any of these, you agree to these terms.
If you don't agree, please don't use the services.
1. Who can use Skyrocket
You must be at least 18 years old and able to enter into a binding contract. If you're using Skyrocket on behalf of a company or other entity, you confirm you have authority to bind that entity to these terms.
You agree to provide accurate information when signing up and to keep it current.
2. What Skyrocket provides
Consulting services
We offer one-on-one creator consulting, including strategy sessions, content audits, growth planning, and ongoing retainer support. The specific scope of services for any engagement is set out in the agreement or order form you sign when you become a client.
Creator Dashboard
We offer a self-service dashboard that lets you connect your social and video platform accounts (YouTube, X, Twitch, TikTok, Instagram) to view your analytics in one place. Use of the dashboard is optional and subject to the privacy policy and the terms of each connected platform.
3. Your responsibilities
You agree to:
- Use the services only for lawful purposes
- Not attempt to reverse-engineer, scrape, or otherwise misuse the dashboard or website
- Not use Skyrocket to violate any third-party platform's terms of service (YouTube, X, Twitch, TikTok, Meta)
- Keep your account credentials secure and notify us promptly if you suspect unauthorized access
- Provide accurate information about your accounts, audience, and goals
- Pay invoices on time per the schedule in your engagement agreement
4. Your content
You retain full ownership of any content you create, including content you share with us as part of strategy reviews. By sharing it with us, you grant Skyrocket a limited license to view, analyze, and discuss it with you for the purpose of providing services. We do not claim any ownership of your content.
For analytics data we receive from connected platforms: this data belongs to you. We hold it only to display it back to you and to inform our consulting conversations. See our privacy policy for details on how we handle it.
5. Our content
The Skyrocket website, dashboard, templates, frameworks, and any deliverables we create for you are owned by Skyrocket Consulting and protected by copyright. When we deliver custom work to you (strategy documents, content plans, etc.) as part of a paid engagement, you receive a license to use that work for your own creator business. You may not resell, redistribute, or republish Skyrocket's proprietary frameworks or content without written permission.
6. Payment
Fees, billing schedules, and refund terms are set out in the engagement agreement you sign when you become a client. Invoices are payable per that agreement.
Failure to pay invoices when due may result in suspension of services until payment is made.
7. Cancellation and refunds
Refund and cancellation terms vary by service type and are set in your engagement agreement. As a general rule:
- One-time consultations are non-refundable once the call has taken place
- Monthly retainers can be canceled at the end of any billing cycle with reasonable notice
- If we cancel an engagement for reasons other than your breach of these terms, we will refund unearned fees on a pro-rata basis
You can cancel access to the Creator Dashboard at any time. Disconnecting platforms in the dashboard does not affect your consulting engagement.
8. Third-party platforms
The Creator Dashboard connects to services operated by third parties (Google/YouTube, X, Twitch, TikTok, Meta/Instagram). Your use of those services is governed by their respective terms and privacy policies, not ours.
We are not responsible for those platforms' availability, accuracy of the data they provide, or changes they may make to their APIs that affect the dashboard. If a platform changes or removes API access, we will adapt as quickly as we reasonably can but we cannot guarantee uninterrupted service.
You may revoke Skyrocket's access to any connected platform at any time, either from within the dashboard or from that platform's own account settings. For Google: myaccount.google.com/permissions.
9. Results and outcomes
Skyrocket Consulting provides advice, strategy, and analytics tools. We work hard to help our clients grow their channels, audiences, and revenue. However, results vary based on factors outside our control, including platform algorithms, market conditions, the quality and consistency of content you produce, and your own effort.
We do not guarantee specific outcomes, growth rates, or financial results. Any case studies, examples, or testimonials shown on our website reflect individual outcomes and are not a guarantee of similar results for you.
10. Disclaimers
The website, dashboard, and services are provided "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do our best to keep everything accurate and operational, but we cannot guarantee the services will be uninterrupted, error-free, or that any specific data will always be available.
11. Limitation of liability
To the maximum extent permitted by law:
- Skyrocket will not be liable for any indirect, incidental, consequential, special, or punitive damages
- Our total cumulative liability for any claim arising from your use of the services is limited to the amount you paid Skyrocket in the 12 months preceding the claim, or $100, whichever is greater
- These limits apply even if we have been advised of the possibility of such damages
Some jurisdictions don't allow certain limitations of liability, in which case the above limits apply to the maximum extent permitted in your jurisdiction.
12. Indemnification
You agree to indemnify and hold Skyrocket harmless from any claim, demand, or expense arising out of your use of the services, your violation of these terms, or your violation of any rights of a third party.
13. Termination
Either party may terminate an engagement per the terms of the engagement agreement. We may suspend or terminate your access to the services immediately if we believe you have violated these terms in a serious way.
On termination, you stop having the right to use the services, and we will delete or return your data per our privacy policy.
14. Changes to these terms
We may update these terms from time to time. If we make material changes, we will notify active clients by email and post a notice on the site at least 30 days before the change takes effect. Your continued use of the services after a change means you accept the updated terms.
15. Governing law and disputes
These terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-law provisions. Any dispute arising from these terms or your use of the services will be resolved through good-faith negotiation first, and if that fails, through binding arbitration in Ohio, except that either party may bring a small-claims action in a court of competent jurisdiction.
16. Miscellaneous
If any provision of these terms is found unenforceable, the rest remain in effect. Our failure to enforce any provision is not a waiver of that provision. These terms, together with your engagement agreement (if any) and our privacy policy, form the complete agreement between you and Skyrocket regarding the services.
17. Contact
Questions about these terms? Reach out:
Skyrocket Consulting
Email: hello@skyrocketconsulting.vip
Web: skyrocketconsulting.vip